Empathy? Communication? Resilience? Let’s talk about the traits that make someone truly effective in this role.
And for me it’s “boundaried empathy” — empathy is the engine, but boundaries are the brakes so you don’t crash. Try a 2‑minute debrief after each session (what’s mine/what’s theirs/next step) and one MI-style reflection before any advice; what quick reset do you use after tough appointments?